1. Delivery Policy:
- We offer delivery across Bangladesh.
- Orders inside Dhaka are typically delivered within 2-3 business days.
- Orders outside Dhaka are delivered within 4-7 business days.
- Delivery charges may vary based on location and order size.
- Free shipping is available for orders above BDT XX.
- Once shipped, customers will receive a tracking number to monitor their delivery status.
2. Failed Delivery Attempts:
- If a delivery attempt fails due to incorrect address details or unavailability of the recipient, a second attempt will be made.
- If the order remains undelivered after multiple attempts, it may be returned to us.
- Customers may be responsible for additional shipping fees in case of failed deliveries due to incorrect information.
3. Return & Exchange Policy:
- Customers can request a return or exchange within 7 days of receiving their order.
- Items must be unused, in their original packaging, and include all accessories.
- Certain products (such as perishable goods, intimate apparel, and customized items) are not eligible for return or exchange.
4. Return Process:
- To initiate a return, contact our support team at [your email/phone number] with order details and reason for return.
- Our team will verify the request and provide return instructions.
- Customers are responsible for return shipping fees unless the product is defective or incorrect.
- Upon receiving the returned item, we will inspect it and process the refund/exchange within 7-10 business days.
5. Refund Policy:
- Refunds will be issued to the original payment method.
- Processing time for refunds may take 7-10 business days.
- Shipping fees are non-refundable unless the return is due to a mistake on our end.
6. Damaged or Incorrect Items:
- If an item arrives damaged or incorrect, customers must notify us within 24 hours with photos as proof.
- We will arrange for a replacement or refund as soon as possible.
7. Contact Us: For any questions related to delivery or returns, please reach out to our support team at 9.00am-08.00pm.